A Day in the Life of Chase Personal Banker
This is not a personal rant as I have never worked at Chase Bank, but I would hope the reader will allow a 3rd person rant for the daughter of a close colleague I will call Jill.
Jill was employed as a personal banker at Chase Bank. Jill's first beef with them was her job title of personal banker. Her perception of what a banker's duties and responsibilities entailed was the traditional role of an individual who sized up her client's risk as a borrower and then made an informed choice about whether to lend and how much to lend.
Was Jill ever wrong. She said she was more trained to have a high percentage of customers purchase chase products like checking accounts, credit cards, annuities whether these products were a really good fit for the particular customer's needs or not! Even if she knew they could get a better APR by just going online, she still had to push the "incredible advantages" of qualifying for a Chase credit card.
She was micromanaged to death by insecure branch managers who were worried about hanging on to their job. She was only paid around $15 per hour which sucks because that is the hourly wage fast food workers are currently striking for.
So Jill was effectively just a high pressure saleswoman who was given a script about how to promote and sell the various financial products. She was told to act eager and interested in the personal lives of her prospective customers, but most of them just wanted to get down to business and dispense with the fake small talk. The title personal banker was a euphemism for a job that just drained whatever soul you had prior to accepting the position.
She said the retirement plan 401K was top notch and was the only reason she lasted 3 years before resigning due to the stress, emptiness, and signs of possible clinical depression.
Jill was employed as a personal banker at Chase Bank. Jill's first beef with them was her job title of personal banker. Her perception of what a banker's duties and responsibilities entailed was the traditional role of an individual who sized up her client's risk as a borrower and then made an informed choice about whether to lend and how much to lend.
Was Jill ever wrong. She said she was more trained to have a high percentage of customers purchase chase products like checking accounts, credit cards, annuities whether these products were a really good fit for the particular customer's needs or not! Even if she knew they could get a better APR by just going online, she still had to push the "incredible advantages" of qualifying for a Chase credit card.
She was micromanaged to death by insecure branch managers who were worried about hanging on to their job. She was only paid around $15 per hour which sucks because that is the hourly wage fast food workers are currently striking for.
So Jill was effectively just a high pressure saleswoman who was given a script about how to promote and sell the various financial products. She was told to act eager and interested in the personal lives of her prospective customers, but most of them just wanted to get down to business and dispense with the fake small talk. The title personal banker was a euphemism for a job that just drained whatever soul you had prior to accepting the position.
She said the retirement plan 401K was top notch and was the only reason she lasted 3 years before resigning due to the stress, emptiness, and signs of possible clinical depression.
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