Perfect Customer Satisfaction Survey Required for Car Sales People to earn acceptable paycheck

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We have purchased 3 vehicles at the Toyota Dealership in Lubbock Texas in the last decade or so. Was a little surprised at the pressure that the woman, who gets you set up to hook your Iphone up to the vehicle, put on us to give nothing but scores of 10 to the salesman.

Matt Jones, writing for Edmund.com, explains why. Matt stated that the sales representative's compensation, and possibly their job, depends on getting straight tens. Anything lower than a 10 could be devastating to the stability of this high stress job.

The finance guy very directly told us the same thing NOTHING BUT 10's or the guys salary is dirt! The net effect is that customers at Gene Messer get great service and deals, but sells staff can develop ulcers and anxiety attacks! Oh well, GO TECH for a brilliant run in NCAA basketball tournament.

Comments

  1. Mayela JimenezNovember 18, 2019 at 9:38 PM

    SO yeah, we don't buy from Toyota place in Roswell anymore. It is a revolving door of deceitful sales agents who will say anything to get you to sign on dotted line!

    We have bought our last four cars at Gene Messer in Lubbock Texas like you were saying. Robert Fullerton and Justin Guo are honest guys NOT LIKE the lowlifes that work for Krumland in Roswell.

    Can anybody confirm the following review by ScottVantage?

    Roswell NM Toyota deceitfully sold me a vehicle that had been in an bad accident. The vehicle had been driven by the owner's wife, but was STILL sold to me with a FLAWLESS carfax report and the Toyota Certified check list showed no accident, no SIGNIFICANT structural damage. Though the prior damage was not evident to me at time of purchase, it became an issue due to poor workmanship. The underlying structural damage was not corrected, they merely covered the damage with excessively thick bondo. Thus I had to have the damage ( PREVIOUS OWNER ) repaired correctly.
    I EMPHATICALLY URGE YOU TO NOT PURCHASE YOUR NEXT VEHICLE FROM KRUMLAND AUTO AS THEIR DECEIT HAS NO BOUNDS!

    ReplyDelete

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